Information We CollectThe information we collect (including name, address, telephone number, email address and, when necessary, credit card information) is collected when you do one of the following:
· Place an order
· Return or exchange merchandise
· Inquire about our products or services
· Sign up for any promotions, contests or to receive our newsletter
· Receive a referral to us via marketing promotion
· Take part in a survey for marketing purposes
We keep your personal data, as well as your order history within a secure internal database that is SSL certified and PCI compliant. This information can then be combined with information that is available for public use that we may receive from outside sources that are compliant with the Direct Marketing Association's privacy standards.
Cookies and Pixel Tags create "clickstream" data that allows us to gather information relating to how our visitors navigate our site.
Use of Information CollectedTo give you the best shopping experience we collect your personal information in order to ensure an accurate and efficient services such as:
· Order Processing
· Order Tracking
· Fulfillment of service inquiries
· Contact with customers regarding order status
· Sending you requested materials (including our newsletter)
· Understanding your preference in products and services
· Modifying our services to fit your needs
· Gain feedback on our selection and services
Information We Share with OthersBecause we contract with outside sources to provide services such as credit card processing, shipping, email distribution, market research and promotions, we provide such companies with information pertinent to providing those services. We maintain a close relationship with our contracted sources to make certain your personal information is protected and dealt with in a respectful manner. By contract, these companies are prohibited from using information provided for their own purpose or gain, and from sharing such information with anyone other than our company.
We will by no means sell or share your information with any outside organizations for commercial or marketing purposes.
Upon governmental request, such as a court order or stipulation required by law, we will disclose particular information to those specific branches of government. Information will also be shared when preventing or assisting with fraud protection or possible investigation.
Subscribing/UnsubscribingYour decision to receive or stop receiving information from us is your own. Should you decide against receiving newsletters or other promotions from us, you may unsubscribe under your account profile on our website. You may also contact us directly via phone or email.
CookiesCookies are small files of data that are stored in the web browser of your personal computer and allow you to place an order online via our website. They also make it possible for us to personalize and accent your shopping experience online, creating more relevant information for you.
Cookies help us to:
· Remember and retain the items you have put in your shopping cart
· Distinguish you upon additional visits to our website
· Develop personal accounts so you can make purchases using faster checkout services
· Determine the searches our customers conduct on our site as well as how easy our customers navigate the site to find what they want
Pixel TagsPixel tags are tiny graphic images that distinguish for us what areas of the site you have visited, while measuring search results and their effectiveness. They also make email messages readable by allowing us to send them to you in a format that translates on your home computer, and alerts us when you have received our message.
We may develop contracts with outside companies who specialize in using cookies and multiple online tools including pixel tags to analyze different marketing efforts for us. These companies are prohibited by contract to share any information received with anyone other than us.
Links to Other SitesYou may find links to other sites on our website for companies we think you may be interested in. These companies are independent organizations who have their own set of privacy policies. We encourage you to review them for a safe and secure online shopping experience.
Updating or Reviewing Your Information
You can contact our customer service representatives to make any changes to your personal information that has been kept on account with us. *Please note: in compliance with our shipping policies you cannot change your shipping address once your order has been placed, but you can make changes for future purchases.
SecurityWe use the current state of the art technology (SSL encryption) to secure your credit card and other personal information during checkout. All information is protected and limited in its availability to outside sources. We will only share that information when absolutely necessary. If you order through our online shopping cart, we will never store or even see your entire credit card number. If you call or fax in your order, we will destroy the record of your credit card information after we have received payment.
Our site is compliant with the data security standards provided by the (PCI) Payment Card Industry. It is intended to help organizations proactively protect customer account data.
Privacy of Children on Our Web SiteOur site has been developed for children 13 and over. We do not collect information from children who visit our site. Check your parental settings on your computer if you are afraid your child may be visiting sites inappropriate for their age.
Policy ChangesShould any changes be made to our privacy and/or security policies, we will update our website with the appropriate changes.
You can email the Direct Marketing Association's Committee on Ethical Business Practices at email@example.com with any additional questions or concerns regarding our security/privacy policies. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.
If you have any questions for anyone here at Furniture Deals, please contact us.