Furniture Deals Return Policy

Returning An Order:

1. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified, or are stained or soiled.

2. Prior return authorization is required by calling (888) 853-3257 or emailing returns@furnituredeals.com. Failure to obtain return authorization will result in your return being refused and shipped back to you at your cost.

3. The initial freight charges plus a minimum of a 25% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time Furniture Deals Online or the manufacturer is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.

4. For undeliverable or refused shipments, the customer will be responsible for the initial freight and any and all return charges for freight, plus a minimum of a 25% restocking fee. The customer is responsible for the cost of insuring the return freight.

PLEASE NOTE: By clicking the “Add to Cart” button you are agreeing to the Terms and Conditions of Furniture Deals Online Refund, Return, Damage, Exchange, Shipping and Cancellation policies.

Damage Upon Delivery:

If the item is damaged upon delivery, you should refuse the delivery and clearly write your detailed reasons for refusal on the delivery paperwork called the “Bill of Lading” that the delivery men will ask you to sign before they leave your home. Please make sure you carefully inspect your new furniture BEFORE signing the Bill Of Lading for the delivery team. Do not sign that you accept the delivery.

Protection Plan

Montage Furniture Services is a nationwide protection plan policy holder that acts as a third party provider for replacement and repair of all major furniture items excluding mattresses, rugs, lamps, and accessories. This protection plan offers the comfort and security of knowing that all major furniture pieces can be insured against accidental damage for 5 years from the date received. For a complete listing of coverage and exclusions feel free to preview the policy. This fee is available upon request or at time of checkout. Click here for the full Terms & Conditions of this Protection Plan.