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Delivery Policy

Delivery Policy

Furniture Deals will call you the evening prior to delivery to provide a three hour delivery window.

Furniture Deals will attempt to remain inside the scheduled delivery window as best as possible, but weather conditions and unexpected delays may occur.

Please provide the most accurate contact information available to insure that the delivery personnel can communicate with you the evening prior to as well as the day of delivery.

If you miss your agreed upon 3 hour delivery window, it will be necessary to reschedule for a new delivery date. You will forfeit your original delivery fee as well as pay an additional delivery fee for the rescheduled date.

Please take the precaution of measuring rooms, doors, hallways, stairways, and any sharp turns to guarantee your new merchandise will fit. If the delivery personnel are unable to deliver merchandise due to confined spaces, your delivery fee will be forfeit and non-fitting merchandise will be subject to a 10% restocking fee.

Delivery personnel must have a clear pathway to the room in which the merchandise will be placed to insure a safe and damage free delivery. Please be prepared by removing any protruding wall hangings or accent pieces that may pose difficulties. Furniture Deals will not move any existing furniture or electronics.

To protect wood, tile, carpet, or linoleum floors, please lay rugs, blankets or cardboard down for the delivery personnel. If the furniture is to be placed on wood floors, please place pieces of cloth or felt down under legs or casters to protect your floors. Furniture Deals is not responsible for damage to floors or cleaning carpets. 

Furniture Deals will inspect all of your merchandise with you to verify that it has been placed in your possession in good condition. Furniture Deals will only provide exchanges for damage or manufacturer defect. Unless you have purchased the Furniture Deals offered 5 year Protection Plan, all services and warranty work will be performed at the Distribution Center. Neither Furniture Deals nor the manufacturers are responsible for transportation of merchandise.