Furniture Deals Shipping Policies:
Shipping Information
How Will My Order Ship?
When Will My Order Ship?
Shipping
Shipping is offered only in the 48 contiguous US states. We promise you won't be surprised with any hidden charges. The price you see is the price you will pay, unless you live in Kansas or Missouri where sales tax applies. On all purchases there is a shipping charge based on the total volume of your order.
How Your Order Will Ship
Small Parcel Shipping
Whenever possible we will ship smaller, lighter items via UPS. UPS provides the fastest and most reliable method of shipping available for many items we sell. You will be provided a UPS tracking number once your package has been assigned this number. You will then be able to watch the movement of your package.
Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Standard Shipping
Your purchase will be sent to you by a service that is superior to all other doorstep, threshold and standard home delivery services. Our partner insures greater responsibility in making sure your selection arrives safely into your home to insure a carefree delivery.
A two person delivery crew will deliver your furniture inside the threshold.
(up to two (2) flights of stairs prior to the threshold.) If any piece weighs more than 300lbs. or pieces are greater than four, shipment will only be available for delivery to the First Dry Area or Garage. Shipper's palletized or crated merchandise will be delivered to the First Dry Area or Garage only.
We ask that you carefully inspect your delivery for order accuracy, and to insure that there is no damage or defects prior to releasing the delivery crew . Once satisfied, you will be asked to sign the proof of delivery receipt which releases your delivery crew of any damages.
If any damage or defects are discovered, we ask you to refuse your delivery and contact us immediately at (888) 853-3257 to address your concern. Furniture Deals Online will not be liable for product damages reported after you have signed your proof of delivery receipt and released your delivery crew.
White Glove Platinum In Home Delivery Available:
All purchases are eligible for Platinum White Glove Home Delivery service.
This fee is available upon request over the phone and will be available soon at time of checkout.
Platinum White Glove Home Delivery Service highlights:
• Pre-call to arrange 4 hour delivery window for your convenience
• Two person delivery crew
When your order arrives at the agent closest to your home, you will be notified and a delivery appointment will be set. These appointments are typically Monday through Friday during regular business hours. Saturday deliveries are not standard and upon your request may be scheduled with an additional charge to you.
Platinum White Glove Home Delivery Service what to expect on day of delivery:
Upon arrival, your delivery crew will ask you to direct them to the room your furniture will be placed. We ask that prior to delivery you have the room available for unobstructed installation of your purchase. We also ask that the pathway from your door to the room be free to avoid delays.
Your delivery crew will: un-package your product, provide final inspection, and install as requested. Light assembly of up to 30 minutes for bed frame set-up is also included. The shippers will not hookup any electrical or component wires.
We ask that you carefully inspect your delivery for order accuracy, and to insure that there is no damage or defects prior to releasing the delivery crew . Once satisfied, you will be asked to sign the proof of delivery receipt which releases your delivery crew of any damages.
If any damage or defects are discovered, Please write “Product Damaged” on the bill of lading they would ask you to sign, then we ask you to refuse your delivery and contact us immediately at (888) 853-3257 to address your concern. Furniture Deals Online will not be liable for product damages reported after you have signed your proof of delivery receipt and released your delivery crew. After installation is accomplished to your satisfaction, all packaging materials will be taken away.
How Long Will It Take To Receive My Order?
Most orders will leave the manufacturer within 1-3 weeks. Transit time for In Home White Glove Platinum Delivery is approximately 10 days depending on your location and what delivery date you set with the delivery company.