Terms & Conditions - Furniture Deals Online
Furniture Deals Online
10360 Metcalf Avenue
Overland Park, KS 66212
Phone: (888) 853-3257
Fax: (269) 687-8894
Email: Click here to contact us.
Online Customer Service Hours:
7:00AM – 10:00PM CST Monday thru Friday
8:00AM – 5:00PM CST Saturday
11:00AM – 8:00PM CST Sunday
Showroom Locations:
| Furniture Deals 10360 Metcalf Avenue Overland Park, KS 66212 |
or | Furniture Deals 1737 E. North Avenue Belton, MO 64012 |
Store Hours:
10:00AM – 8PM CST Monday thru Saturday
12:00PM – 5PM CST Sunday
In store pricing and online pricing may vary.
Any pricing errors on the site will be addressed on a case by case basis.
Ordering Information
How do I place an order?
What are my payment options?
How do I cancel my order?
No Sales Tax
Shipping Information
How Will My Order Ship?
When Will My Order Ship?
Returns and Damages
How Do I Return My Order?
What IF My Order is Damaged Upon Delivery?
How do I place my order?
We know you may have several questions and we want you to feel secure purchasing through Furniture Deals Online, therefore we offer a couple of different ways to place an order:
Call Us!
Our trained furniture consultants are always ready to assist you in your decision making process at no additional charge to you. They are here to assist you Monday – Friday from 7 a.m. – 10 p.m. CST and Saturday from 8 a.m. – 5 p.m. CST and Sunday from 11 a.m. – 8 p.m. CST at (888) 853-3257.
Order Online!
Placing an order online is safe, secure, easy and fast. You can make changes and review your purchases every step of the way. Once you have added all your items to the Shopping Cart, click the Check Out button on the shopping cart page and this will start the ordering process through our secure website.
PLEASE NOTE: By clicking the "Add to Cart" button you are agreeing to the Terms and Conditions of Furniture Deals Online Refund, Return, Damage, Exchange, Shipping and Cancellation policies.
Come See Us!
Visit our Kansas City retail locations.
| Furniture Deals 10360 Metcalf Ave. Overland Park Ks. 66212 |
or | Furniture Deals South Or 1737 E. North Ave. Belton Mo. 64012 |
Retail Store Hours:
10:00AM – 8PM CST Monday thru Saturday
12:00PM – 5PM CST Sunday
In store pricing and online pricing may vary.
Payment Methods Accepted:
Credit Cards
We are securely setup to accept Visa, Mastercard, Discover, American Express and Google checkout. Furniture Deals is SSL certified and PCI compliant.
Cancelling an Order:
If for any reason you find that you need to cancel an order, change an item on an existing order before it ships from the manufacturer there will be a 15% processing fee deducted from your refund or an additional charge made to cover the fee. Please contact one of Furniture Deals Online Customer Service Representatives at (888) 853-3257 or you may email to customerservice@furnituredeals.com . Generally, we cannot cancel an order once it has shipped from the warehouse. If you cancel your order after it has shipped from the manufacturer, it is considered a return. Please read through How Do I Return My Order.
PLEASE NOTE: By clicking the "Add to Cart" button you are agreeing to the Terms and Conditions of Furniture Deals Online Policies, Refund, Return, Damage, Exchange, Shipping and Cancellation policies.
Making Changes to my Order:
If you need to make changes on your order, change the quantity, change an address, or change an item after the manufacturer has shipped the product, you would have to pay shipping and re-stock fees for this change. You are responsible for checking over your order confirmation. If you find a mistake, please advise us within 24 hours of placing the order.
NO Sales Tax:
Another advantage of buying through Furniture Deals Online is that we do not have to charge sales tax, with one exception: orders being shipped to the state of Kansas will be subject to applicable sales tax. As a consumer, it is your responsibility to meet the sales tax requirements for your state. Applicable sales tax will be charged in the state of Kansas.
Shipping
Shipping is offered only in the 48 contiguous U.S. states. We promise you won't be surprised with any hidden charges. The price you see is the price you will pay, unless you live in Kansas where sales tax applies. On all purchases there is a shipping charge based on the total weight of your order.
How Your Order Will Ship
Small Parcel Shipping
Whenever possible we will ship smaller, lighter items via UPS. UPS provides the fastest and most reliable method of shipping available for many items we sell. You will be provided a UPS tracking number once your package has been assigned this number. You will then be able to watch the movement of your package.
Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Standard Shipping
Your purchase will be sent to you by a service that is superior to all other doorstep, threshold and standard home delivery services. Our partner insures greater responsibility in making sure your selection arrives safely into your home to insure a carefree delivery.
A two person delivery crew will deliver your furniture inside the threshold.
(up to two (2) flights of stairs prior to the threshold.) If any piece weighs more than 300lbs. or pieces are greater than four, shipment will only be available for delivery to the First Dry Area or Garage. Shipper's palletized or crated merchandise will be delivered to the First Dry Area or Garage only.
All products will be delivered to you in the manufacture's original packaging. Some assemble may be required.
We ask that you carefully inspect your delivery for order accuracy, and to insure that there is no damage or defects. You will be asked to sign the proof of delivery receipt which releases your delivery crew.
If any damage or defects are discovered, we ask you to contact us within 24 hours at (888) 853-3257 to address your concern.
White Glove Platinum In Home Delivery Available:
All purchases are eligible for Platinum White Glove Home Delivery service.
This fee is available upon request over the phone and will be available soon at time of checkout.
Platinum White Glove Home Delivery Service highlights:
• Pre-call to arrange 4 hour delivery window for your convenience
• Two person delivery crew
When your order arrives at the agent closest to your home, you will be notified and a delivery appointment will be set. These appointments are typically Monday through Friday during regular business hours. Saturday deliveries are not standard and upon your request may be scheduled with an additional charge to you.
Platinum White Glove Home Delivery Service what to expect on day of delivery:
Upon arrival, your delivery crew will ask you to direct them to the room your furniture will be placed. We ask that prior to delivery you have the room available for unobstructed installation of your purchase. We also ask that the pathway from your door to the room be free to avoid delays.
Your delivery crew will: un-package your product, provide final inspection, and install as requested. Light assembly of up to 30 minutes for bed frame set-up is also included. The shippers will not hookup any electrical or component wires.
We ask that you carefully inspect your delivery for order accuracy, and to insure that there is no damage or defects prior to releasing the delivery crew . Once satisfied, you will be asked to sign the proof of delivery receipt which releases your delivery crew.
If any damage or defects are discovered, please contact us within 24 hours at (888) 853-3257 to address your concern. After installation is accomplished, all packaging materials will be taken away.
How Long Will It Take To Receive My Order?
Most orders will leave the manufacturer within 1-3 weeks. Transit time for In Home White Glove Platinum Delivery is approximately 10 days depending on your location and what delivery date you set with the delivery company. You will be notified via email with the shipping status of your order.
Returning An Order:
1. You have 24 hours to return any items. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified, or are stained or soiled.
2. Prior return authorization is required by calling (888) 853-3257 or emailing customerservice@furnituredeals.com. Failure to obtain return authorization will result in your return being refused and shipped back to you at your cost.
3. The initial freight charges (before freight discount) plus a 25% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time Furniture Deals Online or the manufacturer is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.
4. For undeliverable or refused shipments, the customer will be responsible for the initial freight (before freight discount) and any and all return charges for freight, plus a 25% restocking fee. The customer is responsible for the cost of insuring the return freight.
PLEASE NOTE: By clicking the "Add to Cart" button you are agreeing to the Terms and Conditions of Furniture Deals Online Refund, Return, Damage, Exchange, Shipping and Cancellation policies.
Damage Upon Delivery:
Please make sure you carefully inspect your new furniture. If the item is damaged upon delivery, please contact us at (888) 853-3257 within 24 hours.
Protection Plan
Montage Furniture Services is a nationwide protection plan policy holder that acts as a third party provider for replacement and repair of all major furniture items excluding mattresses, rugs, lamps, and accessories. This protection plan offers the comfort and security of knowing that all major furniture pieces can be insured against accidental damage for 5 years from the date received. For a complete listing of coverage and exclusions feel free to preview the policy. This fee is available upon request or at time of checkout. Click here for the full Terms & Conditions of this Protection Plan.
