Warranty Information

While we hope that you enjoy your new furniture without issue, we are aware that sometimes things don’t go as planned. If you are experiencing problems with your furniture you can review these issues to confirm coverage with the information below and begin the review process by downloading the claims form here. 

Furniture Deals grants or implies no warranties of performance on any products. All warranties provided are manufacturers’ warranties and, excluding mattresses, are valid for 1 year from the original date of pick up/delivery. Mattress warranties vary by manufacturer and style. Warranty paperwork is typically included in the packaging of the product. To submit a request for review of a possible warranty claim, please contact the Furniture Deals Warranty Department at 913-312-3325 or click on the Warranty Service Request link below. Furniture Deals will charge delivery and/or pick up fees if incurred while handling the manufacturers’ warranty claim.

Manufacturers’ warranties protect against defects in workmanship or materials. They do not include the following:

•     Loss of use or time, inconvenience, expense or travel while parts are in the process of replacement, or repair is in progress.
•     Coverage of leather and fabric against cracking, peeling, fading or discoloration from exposure to elements, oils, spills, fluids or chemicals.
•     Loss of resiliency in cushioning or flattening of cushions.
•     Damage to aesthetic elements such as stitching, decorative brads or crystals.
•     Damage due to normal wear and tear.
•     Damage caused in the home due to accidents, improper use, moving of the merchandise, etc…

Mattresses:

The most common concern with a mattress is body impressions. It is normal for your mattress to begin forming body impressions after use. It is designed to conform to your body. Whether a pillow top, foam, plush, or firm, the settling of the mattress top will conform to your body contours and are considered normal. A defective impression is when the measurement exceeds the factory’s warranty specifications.

Delivery fees will be applied to the order if Furniture Deals performs the delivery and/or pickup of a mattress under the warranty conditions. These will be the regular delivery fees for your area.

If you have a Tempur-Pedic please contact the manufacturer directly for warranty assistance. 1-800-753-1130

*If you have moved outside of our normal delivery zones, please contact the manufacturer for warranty assistance.

Download Furniture Deals Warranty Service Request Form!